Hair Couture is proud to offer a 5 day exchange policy. Our goal is to ensure your complete satisfaction. If, for whatever reason, you are dissatisfied with your purchase, you MUST notify us within 5 days of receipt of the product. You MUST return it to Hair Couture within seven days of receipt and subject to conditions below. Once we receive and inspect your items, and your products are eligible for exchange, you will receive a credit. All merchandise must be received by Hair Couture before credit/exchange can be granted. All items are subject to a 15% restocking fee. We do not offer cash refunds.
Due to sanitary and hygienic restrictions, Hair Couture only accepts unworn, un-tampered hair, under the guidelines of our Store Policy. All units must meet strict criteria to be eligible for an exchange or store credit. Hair Couture reserves the right to refuse your ineligible unit and will return it to you at your cost. To ensure that your unit will qualify for an Exchange or Store Credit please follow these instructions upon receipt: Inspect your item as much as possible without removing it from the original packaging. Items removed from original packaging and hairnets have a less likely chance of being accepted for an exchange. If the color or style is incorrect, please do not tamper with the unit any further, simply email Hair Couture within 5 days of receipt. Hair Couture strongly advises against trying on a unit but understands that it might be necessary when making a decision. When observing a unit, do not try it on your head, cut the lace, comb or finger the hair, pull any curls apart, comb or brush the unit, spray the hair, add any products to the hair or baby hairs.
Once hair extensions/closures are installed, all SALES ARE FINAL. Hair Couture is not responsible for any labor costs associated with installation, removal, or styling.
The following items are not eligible for exchange or store credit. Any final sale, clearance, sample sale or close-out item. Accessories (non-hair items including but not limited to combs, brushes, spray bottles, mannequin heads, clips, pins, clamps, wig holders, rollers, scarves, caps, etc. Wet Products, glues, adhesives, removers, tapes, shampoos, conditioners, treatments, sprays, mists, moisturizers, creams, gels, soaps, alcohol, etc. Appliances (including but not limited to steam roller sets, hot curlers, pressing combs, curling irons, flat irons, blow dryers, etc.) Custom units, Braiding Hair, Any hair that appears worn, fingered, or combed out. Lace units where the lace has been cut away, tampered with or removed for any reason Items that are not in original packaging and do not have all manufacturer tags cards and hair nets attached. If Hair Couture was not notified within 5 days of receipt of product. Fashion Jewelry included but not limited to earrings, watches, bracelets, studs, necklaces, rings, etc. Any hair that has been handled or altered in such a way that will prevent the item from being restocked in its original condition or resold. This includes hair that has any foul smelling odors as a result of being exposed to foul smelling odors or cigarettes**
Shipping Cost on Exchange
Return shipping charges are to be paid by the customer. For instance, if you received your item with free shipping, upon exchange, the customer must pay to have the item reshipped, despite the price of the item.
Shipping is a flat rate of $6.75 and free for orders over $100.00.
When will my order ship?
Processing time is between 1 to 3 business days. It is the time from when the order is placed until it leaves our facility. Orders are processed in the order they are received.
Orders for in-stock merchandise placed before 1pm Central, Monday through Friday, are usually processed the same day. Orders placed after 1pm Central, Monday through Thursday, will be processed the next business day. Orders placed after 1pm Central on Friday will be processed the following business day, Monday or Tuesday.
Shipping and Transit Time varies by the chosen method during checkout. It is the time from when the order leaves our facility to when it is delivered to your address.
Although rare, if a backorder occurs on your item(s), we will contact you immediately and offer an option of a full payment refund or placement on priority waiting list. We will promptly ship item(s) upon arrival.